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----
-breadcrumbs:
-- - /developers
- - For Developers
-- - /developers/androidwebview
- - Android WebView
-page_name: webview-ct-bug
-title: WebView FAQ for Symantec Certificate Transparency Issue
----
-
-The Issue:
-
-Starting with version 53,
-[WebView](https://developer.android.com/reference/android/webkit/WebView.html)
-required that all certificates issued by Symantec Corporation after 1 June 2016
-must comply with Chrome's Certificate Transparency policy. This was [announced
-last
-year](https://security.googleblog.com/2015/10/sustaining-digital-certificate-security.html)
-and implemented in Chrome and WebView 53 which was released at the beginning of
-September 2016. More information about Certificate transparency is available
-[here](https://www.certificate-transparency.org/).
-
-Due to a bug in Chrome’s implementation of Certificate Transparency, pages
-served with Symantec certificates will not load in WebView versions 53 or 54,
-starting 10 weeks after each WebView release. More details are available [in
-this public bug](https://bugs.chromium.org/p/chromium/issues/detail?id=664177).
-
-The chromium-dev group also includes extra information
-[here.](https://groups.google.com/a/chromium.org/forum/#!topic/chromium-dev/_ZILH704AVU)
-
-General Questions and Answers
-
- Which versions of WebView are impacted?
- The impacted versions are 53 and 54 builds of Android WebView. Versions 52
- and earlier, or 55 and later, do not exhibit the problem. For affected
- versions, all channels including stable, beta, dev, canary releases are
- impacted.
-
- When does the issue start occurring?
- The issue manifests 10 weeks after the build date. For 53 stable builds, 10
- weeks have already passed. For 54, builds will expire as follows:
-
-<table>
-<tr>
-
-<td>Build ID</td>
-
-<td>Expiration Date</td>
-
-</tr>
-<tr>
-
-<td>54.0.2840.68</td>
-
-<td>12/27/2016</td>
-
-</tr>
-<tr>
-
-<td>54.0.2840.85</td>
-
-<td>1/7/2017</td>
-
-</tr>
-</table>
-
- Does this issue occur if WebView is up to date?
- Webview is released approximately every 6 weeks. Since the bug takes effect
- 10 weeks after a new version is built, up-to-date versions of WebView are
- not impacted.
-
- Which Android versions are impacted?
- All versions of Android L and above are impacted. This is true even when
- WebView is provided by Chrome (Android N and above).
-
- How can users check their WebView version?
- This is different for Android versions. For Android L-M, users can check the
- version using:
- Settings-&gt;Apps-&gt;Show system (top right 3 dots)-&gt;Android System
- WebView
- For Android N, by default WebView is provided by Chrome. Users can check it
- in Settings-&gt;Apps -&gt; Chrome
- For Android TV devices, there is no Chrome, so WebView version should be
- checked just like Android L-M devices. However, the settings menu is
- slightly different. Use
- Settings-&gt;Apps-&gt;scroll down to Android System WebView
- For Android N devices, where users disable Chrome, WebView is provided by
- Android WebView package. So version should be checked similar to L-M
- devices.
- There are users who enable developer settings and use Canary/Beta channels
- of Chrome as WebView provider. These users can get the version using
- Settings-&gt;Apps and their choice of provider.
- Android watch devices don’t have WebView so are not impacted.
-
- What is required for users to update Webview?
- Users who are signed in to their devices can update WebView through the Play
- Store. Most users will be updated automatically.
-
- The version numbers in the Play Store for both Android WebView and Chrome
- start with 54 for me. Is the issue only in WebView, not Chrome?
- This issue is only in WebView. However WebView can be provided by Chrome in
- Android N and above depending on the type of the device. Please see Q#5 for
- how to find the WebView version for different devices.
-
- How is Android login process impacted?
- Setup Wizard uses Webview while handling Captive portals. This may be broken
- for portals signed with Symantec certs.
- Enterprise dasher accounts that are hosted on 3rd party WebSites will be
- broken if they are signed with Symantec certs.
-
- Can users change system clock to an earlier date to workaround Captive
- portal issues or for setting Dasher account during initial setup?
- If blocked by a captive portal, the system clock may still be unset (for
- example if the device does not have a SIM). If either the date/time is
- unset, the user will be shown the date/time screen in Setup Wizard UI, where
- the default date will be Jan 1 of the build year. If the date is earlier
- than the date for the Certificate Transparency deadline, the issue may not
- be seen.
- We do not suggest changing the time/date as it may cause many other things
- to be broken.
-
- What happens to Android devices that are not in Google Play ecosystem? Are
- they impacted?
- Android WebView is used to provide WebView functionality in non-play
- ecosystem devices too (for example Amazon Fire devices). These devices may
- be impacted if they have WebViews built from M53 and M54 releases of
- Chromium.
- However, WebView implementations and updates in such non Play Store devices
- are beyond Google’s control. OEMs may prefer to fix broken implementations
- using OTAs for example.
-
- I have Android N and My WebView using app (Amazon, Paytm, JD Lite, ... ) is
- broken. The app is suggesting me to update WebView but the link I was
- referred shows WebView as disabled. What should I do? In Android N and
- above, WebView is distributed using Chrome apk. Please update Chrome.
- Alternatively, if you don't want to use Chrome, then you can disable it.
- This will enable WebView.
-
-Developer Questions and Answers
-
- Are there solutions based on user agent sniffing?
- Affected versions of WebView will fail to connect at the TLS layer, before a
- user agent is sent. It might be possible to sniff the client at the TLS
- layer, but it is complex and may not be reliable. For example, CloudFlare
- has a tool to sniff the clients based on unique patterns that different
- clients exhibit (such as Safari vs. WebView). We are not aware of a tool
- that can sniff a particular version of WebView (M53 vs. M55).
-
- How can developers suggest updating WebView properly? Is there a sample
- code?
- Requesting users to update WebView is fairly complicated as WebView on
- Android N is provided by Chrome APK for phones and tablets and further there
- can be multiple WebView providers for a given device. See below.
-
- Can app developers take measures to fix the issue?
- The only action WebView developers can take is to ask the user to update
- WebView. WebView provides an onReceivedSslError() callback, but this does
- not provide enough information to correctly address the problem. Using this
- callback to bypass the error is never recommended and exposes the app to
- numerous security vulnerabilities.
-
- For apps, is this just a simple matter of prompting users to take the Chrome
- update? Or, do the apps themselves need to be rebuilt and republished?
- WebView is a system library. Users only need to update WebView, or Chrome
- (Android N), depending on how WebView is provided. Apps cannot do anything
- except in #2 above.
-
-Sample Code For Developers to Check WebView Version
-
-Please refer to the source code
-[here](https://github.com/ntfschr-chromium/ct_workaround) for an example app
-that demonstrates how to get the WebView version and ask user to update. \ No newline at end of file